Questions and answers about meters

- Contact the Contact Center at phone number +38 (044) 202-02-02
- Leave a request through the online form on the website of the Company;
- Write a statement in one of the points of service of the Center of communal services http://cks.kiev.ua/contacts.

Specialist of Kyivvodokanal contacts the resident to clarify a convenient date and time for the visit.
Approximately within 14 days from the moment of submitting the application, a specialist of Kyivvodokanal arrives at the agreed time.
The resident provides a passport for the meter or a certificate of verification, where the last verification date is indicated.
The specialist performs sealing and draws up an act. From the moment of sealing the meter, the calculations for the consumed water and the corresponding volume of sewage are made based on the meter readings.
If the specialist finds that the meter is installed with violations of the norms of operation or its integrity is damaged during sealing, taking such a device into account is impossible.

According to the law, the supplier of services, i.e. Kyivvodokanal, must accept the accounting tool into operation and seal it. In the future, service centers of the Central City Council will be connected to this process by delegating the appropriate powers to them. Sealing of the meter by third-party organizations is not a basis for its acceptance into the accounting by the Company.

If, for example, you need to remove or unseal a meter to eliminate an emergency situation or perform repair work, you must notify the contact center at 202-0202 and immediately leave a request for re-sealing.

In accordance with the Law of Ukraine No. 1314-VII of 05.06.2014 "On Metrology and Metrological Activity"

Article 17. Part 1. "Legally regulated measuring instruments that are in use shall undergo periodic verification and verification after repair."

Article 17. Part 4. Clause 5 "Periodic verification, maintenance, and repair (including dismantling, transportation, and installation) of accounting units that ensure individual metering of heat energy and water consumption in apartments (premises) of a building are carried out at the expense of the owners of such accounting units, unless otherwise stipulated in the contract. In case the co-owners of an apartment building conclude individual agreements for the provision of the relevant communal service, periodic verification, maintenance, and repair (including dismantling, transportation, and installation) of such accounting units are ensured by the service provider at the expense of the fee for subscription service, established in accordance with the Law of Ukraine "On Housing and Communal Services".

All water metering devices must be tested in a timely manner, taking into account the established inter-intervals (i.e., a certain time interval between two consecutive periodic inspections), according to the Indicators of Measuring Techniques, the types of which are registered in the State Register of Measuring Techniques of Ukraine.

Depending on the type of water metering device (specified in the device's passport), the inter-inspection period is set at 3 or 4 years from the date of the last inspection, but not more than three times. The guaranteed service life of the device provided by the manufacturer is from 10 to 12 years.

- The meter did not pass verification;

 - it is unsealed;

 - it started "sweating";

 - it has mechanical damage to the body or the counting mechanism.

According to paragraph 9 of the Cabinet of Ministers of Ukraine's resolution No. 630 of July 21, 2005, water meter installation works in an apartment (individual house) are carried out by a specialized organization, executor, manufacturer or supplier at the expense of the consumer's funds.

JSC "Kyivvodokanal" provides water meter installation services on a paid basis, provided that the necessary materials are supplied by the customer.

For setting up individual accounting based on actual consumption of the respective communal service.

To do this, you need to record the digits before the decimal point in black, which indicate the amount of water you have used, in cubic meters (m³). Depending on the type of meter, the counter mechanism may have four or five digits before the decimal point. Ignore the red digits - they are liters, not needed for reading the meter as the calculation is based on cubic meters of water used.

To confirm the identity, a representative of PJSC "AK "Kyivvodokanal" must present a service passport and an act of work performed.

According to paragraph 15 of the Cabinet of Ministers of Ukraine's Resolution No. 630 of July 21, 2005, periodic verification of water metering devices is to be conducted within a period not exceeding one month. During this time, the consumer is to pay for the relevant services based on the average monthly readings of the metering devices from the previous three months.

In connection with the adoption of the Law of Ukraine "On Commercial Accounting of Thermal Energy and Water Supply", the National Commission that carries out state regulation in the fields of energy and communal services has recalculated the cost of tariffs and excluded from them the costs associated with the maintenance and verification of general and individual accounting devices.

Therefore, starting from December 2017, the verification and repair of water metering devices owned by individuals is carried out at the expense of consumers.

JSC "AC "Kyivvodokanal" provides services for the verification of metering devices on a paid basis.

On the agreed day, after paying for the service, a master from PJSC "Kyivvodokanal" will come to the customer to inspect the location of the accounting node.

A) If it is found during the inspection that the accounting device can be removed, the master will take the last readings of the meter, unseal and remove the meter. The master will install a temporary pipe in its place.

The removed meter will be taken by the master for verification in a specialized laboratory of PJSC "Kyivvodokanal". The verification of the water meter will be carried out within a period not exceeding one calendar month.

If the device passes the verification, a representative of PJSC "Kyivvodokanal" will contact the customer and agree on a date and time for the master's visit to install the verified meter.

On the agreed day, the Kyivvodokanal master will remove the pipe and install the verified meter and seal it.

After the work is done, the master will draw up an act (in 2 copies) with the following information:

– the date the work was done;

– the name of the employee who performed the work;

– the type, factory number, and readings of the meters, both removed and installed;

– the numbers of the seals used to seal the meter and its connecting parts;

– the contact phone numbers of the customer service center, where the resident can contact in case of incorrect operation of the devices.

The aforementioned document will give the right to calculate the bill based on the verified accounting device.

If the accounting device does not pass the verification, PJSC "Kyivvodokanal" will return the device to the customer along with a certificate of unsuitability issued by DPE "Ukrmetrteststandard". The unsuitable accounting device must be replaced within a month.

B) If the accounting device cannot be removed, the master will draw up a corresponding notice to the customer to eliminate the identified defects.

After the customer has eliminated the identified defects, the meter verification will take place according to the procedure described above.