- Dispatcher 15-81 or (044) 200-73-01
- "Personal Cabinet" on the site https://my.vodokanal.kiev.ua;
- "Online Chat" in the personal cabinet https://my.vodokanal.kiev.ua;
- Electronic appeal on the site (click "Ask" on the main page);
- mobile applications "Viber" and "Telegram";
- Through "Personal Cabinet" of Kyivvodokanal https://my.vodokanal.kiev.ua
- Using mobile apps "Viber" and "Telegram",
- By calling the contact center of Kyivvodokanal (044) 202-02-02, 0-800-301-581 or CK "CKS" 247-40-40, 0-800-404-407.
- via our chat-bot on Viber;
- using a bank card through the website or mobile app of the respective bank;
- in the 'Personal Cabinet' on the Kyivvodokanal website https://my.vodokanal.kiev.ua through online systems iPay, Portmone, Easypay, PayHub
- on the website of the 'Centre for Communal Services' (CCS) through the personal cabinet https://cks.com.ua/cabinet
- Additionally, you can pay for communal services using a QR code printed on each account-notification. To do this:
install a QR code reading app on your smartphone, scan the code from the account and follow the link;
enter your phone number and address;
click 'Pay', using the 'Kyiv card' for commission-free payment.
Services can be paid for at Kyivvodokanal Consumer Service Centers via a post-terminal.
At the CSOs located at: Heroes of Energy Workers St. 16, Volodymyr Ivasyuk St. 14, you can use post-terminals to pay for Kyivvodokanal services using a bank card without waiting in line (bank commission 2%). Additionally, other communal payments can be made here. The centers operate from Monday to Friday from 8:00 to 17:00 without a break.
Mandatory condition – wearing a mask and gloves.
There is also the possibility to pay for consumed services at the terminals of our partners, including PJSC CB " Privatbank ", AT " Oschadbank ", " EasyPay " and " City24 ".
To find the nearest location of a PJSC CB " Privatbank " terminal, you can go to https://privatbank.ua/map, select " Kyiv " in the search bar, and choose " Terminals ".
Locations of AT " Oschadbank " terminals
It is allowed to independently replace and install meters, but it is necessary to record (take a photo) the data of the old and new meters and send it to the email according to the administrative district. Email addresses can be found here.
To perform the recalculation, you need to send files of photo-fixation of the counters (if there was a check, certificates of verification) and right-establishing documents for the apartment to the email address that can be found here for further processing.
To sign the contract, you need to prepare: passport, documents confirming the right of ownership of the apartment; a certificate of assignment of the TIN; documents confirming the right to a discount (discount certificate), if any, passports for water meters, documents confirming the metrological certification of the water meters, if necessary, the latest paid utility bill.
You can print out the application for concluding a contract on the Society's website, fill it out and sign it. Scan the application and the above-mentioned documents and send them to our email, which can be found here. The specialists of the Society will process your documents and prepare the contract. As soon as the situation in the country stabilizes, you will be able to receive it at the nearest consumer service center.
Specify the address where the question arose and send photos of the meter passports and actual meter photos to the email address that can be found here. (if the replacement was done independently, or by an organization that does not seal with official KVK seals)
Send photos of passports/utility data meter readings and the actual installation photo to the official email, which can be found here, along with the address where the request is being made and the contact phone number.
Send photos of the test results and photos of the installation/dismantling/sealing act, or the actual photos of the meters that are undergoing testing, to the following email addresses:
