Dear visitor of the site!
We inform you that in accordance with Part Six of Article 5 of the Law of Ukraine “On Citizens’ Appeals”, a written appeal is sent by mail or submitted by a citizen to the relevant body, institution in person or through a person authorized by him, whose powers are formalized in accordance with the legislation.
A written appeal can also be sent using the Internet, electronic means of communication (electronic appeal). Therefore, an electronic appeal is a type of written appeal.
At the same time, we draw your attention to the fact that in accordance with Part Seven of Article 5 of the Law of Ukraine “On Citizens’ Appeals”, a citizen’s appeal must indicate the last name, first name, patronymic, place of residence of the citizen, state the essence of the issue raised, comments, proposals, statements or complaints, requests or demands. The written appeal must be signed by the applicant (applicants) with an indication of the date.
The electronic appeal must also include an e-mail address to which the applicant can be sent a response, or information about other means of communication with him. The use of an electronic digital signature when sending an electronic appeal is not required.
The document submitted by a citizen in an electronic appeal can be scanned, photographed, etc. Usually, electronic appeals of citizens signed with an electronic digital signature are processed.
An appeal issued without complying with the specified requirements, in accordance with Part Eight of Article 5 of the Law of Ukraine “On Citizens’ Appeals” will be returned to you with appropriate explanations no later than ten days from the date of its receipt.
