For any questions, you can leave a message in our chat-bot in Viber or Telegram:
Chat-bot in «Viber» and at the link http://tinyurl.com/pn92devj
Chat-bot in «Telegram» at the link https://t.me/vodokanalkiev_bot
Customer service
Public account "Kyivvodokanal" on "Viber" and "Telegram"
Consultations can also be obtained in our contact center by calling (044) 202-02-02 and 0-800-301-581 or through online chat in the personal cabinet for individuals on the Kyivvodokanal website at the link: http://my.vodokanal.kiev.ua.
Email for general inquiries to the Society: general@vodokanal.kyiv.ua
Email for inquiries to the Settlement Department of the Society: rd.poshta@vodokanal.kiev.ua
Our individual customers can always resolve the following issues remotely (without a personal visit):
recalculate and adjust the volumes of cold water and wastewater supply;
correct customer data (number of residents, presence of a boiler, etc.);
close old meters based on the installation/dismantling act and sealing act;
enter data for new meters;
apply for sealing/unsealing of the meter;
enter data for meter verification;
submit readings of apartment meters.